FAQs

We have collected some of the questions that we encounter most often from the people we serve – and those who are looking for quality in-home care for a loved one.

General
Services, Locations and Hours
Medical vs. Non-Medical Care
Financials, Payments and Insurance
Our Staff
In-Home Care vs. Assisted Living and Nursing Homes

 

General

 

Why should I choose Professional Caretakers?
We’re experienced. We’re local in Texas. We treat our customers like family. And we provide RN supervision to all of our cases at no extra charge to you. Read More

Do you only care for seniors?
We care for seniors and adults with special needs.

Do you care for adults with special needs?
Yes

Does your staff have experience caring for people with conditions like Dementia, Alzheimer’s or Parkinson’s Disease?
Yes. Trained and directed by our RNs, our caretaker staff members provide highly-specialized care that can help to ensure the best quality of life possible for a loved one living with these and other conditions.

Do you care for children?
No. We care for seniors and adults with special needs.

Are you a franchise?
No. We’re a family-owned and operated business, and we’re local in markets across Texas.

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Services, Locations and Hours

 

What services do you provide?
We provide private in-home care for seniors and others with special needs. Read More

What are your service areas?
We’re local in markets across Texas, including these locations.

Are your services available 24 hours, 7 days a week?
Yes, call us anytime to setup service.  Our nurses are on call and are ready to help you! Read More

What if I need care right away? How quickly can care services begin?
We can typically provide a caretaker within an hour’s time if needed. Click here to connect with a customer care representative.

What if I need someone to check in on my parent, will you do a one hour visit?
Yes, of course we will!  You don’t need to pay for hours that you don’t need.

What if I only need help for a night or two?
No problem. We can support you for as little or as long as you need. Click here to connect with a customer care representative.

What if I need someone to provide care around the clock?
No problem. We provide round-the-clock support for many of our clients. Click here to connect with a customer care representative.

My family is going on vacation, and we can’t care for my loved one on our own. Do you ever provide caretakers who travel with families?
Yes we do. In fact, we recently provided a companion for a family who went on a cruise together. It was a great experience for all.

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Medical vs. Non-Medical Care

 

I’m not looking for medical care. Why do I need a Registered Nurse supervising the care you offer?
This is an extra layer of support we provide so that you have access to a professional nurse who is familiar with your loved one 24/7. We provide it at no extra charge to you as a way to provide you even more peace of mind that you’re loved one is in very good hands with us.

My loved one isn’t sick. He/she just needs a little help around the house and driving to and from places. Is this something that you can provide?
Yes. In fact, we provide this service for many of our clients. Read More

My parent/loved one/friend has a lot of medications to administer. Is this something you can handle for us?
Absolutely. We provide a Registered Nurse to oversee and manage every case we support, and that includes medication supervision and administration. Read More

You mentioned a customized care plan directed by a Registered Nurse. Do I get to review the care plans? How often are they updated?
Yes. You, your other family members, and support network are involved in developing your loved one’s care plan with our RN.  We always discuss the care plan tasks with you before we begin caretaking, and we update them as they’re needed, based on your loved one’s health and well-being. Read More

My loved one is in physical therapy. Is this something that your caretakers can help with – or transport my loved one to and from?
Yes. We can provide transportation to and from sessions; and, at the direction of our RNs, our caretakers can also provide some physical therapy and exercise support.  Read More

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Financials, Payments and Insurance

 

How much do you charge for your services?
With a few simple questions, we can give you a range of cost and a good idea of what you need to budget.  We also provide a care assessment at no charge to you – whether you decide to do business with us or not.

After we develop your customized care plan during our care assessment, we can provide you an exact rate per hour, day, week, month and year, and the rate we quote at your care assessment does not change.  It’s the same for weekends or nights.  It’s the same for a couple or just one person in a household.  Click here to connect with a customer care representative.

Who pays the caretaker, Professional Caretakers or me?
Your caretaker is employed directly by Professional Caretakers, which means we handle all the billing, payroll, taxes, insurance and administrative responsibilities so you don’t have to worry about it.

Can I file your services on my insurance?
Most of the major insurance providers cover us, and we provide a free initial insurance assessment and ongoing filing for you if needed. Read More

Which insurance providers work with you?
We work with all major long-term care insurance providers. Read More

Does Medicare cover your services?
While we can work with you to help ensure that Medicare covers needed supplies (like hospital beds, chair lifts, etc.) it does not cover our services.

Since Medicare doesn’t cover our services, you can keep the same caretaker for weeks, months or years on end if you like. And, we’re able to provide a level of service that goes beyond home health care.

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Our Staff

 

How do you select your staff? How do you screen them?
We perform personality tests to make sure all of our caretakers are true nurturers, that want to please their clients.  But we don’t stop there.  We screen all staff members with comprehensive background checks; including job references, personal references, criminal and driving checks and drug tests, and verify all medical and accreditation credentials. Read More

How do you make sure you have the right caretaker looking after my loved one?
We’re one of only a handful of home care agencies in the state that’s Caregiver Quality Assurance certified. This is because of our level of service and because we leverage personality tests to help match clients and caregivers.

Will I have the same caregiver all of the time?
Yes, this is the plan. In the beginning, we try to match caretakers to your interest or the interests of your loved one in hopes that they will bond and be a great long-term match.

What if we want to change caretakers after you assign us one?
You can change caretakers anytime you choose to. All it takes is a phone call to us.

What if my caretaker is sick or on vacation?
We make sure that you have a caretaker there for you. We have more than 500 team members, and we can make sure there is another caretaker to fill in.  If they have a flat tire, we’ll pay for and get them a taxi cab!

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In-Home Care, Assisted Living, Nursing Homes and Hospice

 

I’m torn between assisted living and home health services, how do I decide?
Nursing homes and assisted living facilities provide vital support, and peace of mind, for many families today. We are grateful they’re available to families who can’t secure private care at home, but we feel strongly that nothing beats dedicated, one-on-one patient attention and the sense of privacy, independence and dignity that loved ones receive with in-home care. Read More

What are the benefits of in-home care over my other options?
You have options when it comes to caring for your loved ones, but not all of them provide the same level of service, support and dedicated attention as in-home care. Read More

Can you help my loved one if he/she is already in assisted living, a nursing home or a hospital?
Yes. We provide companionship and support for many of our clients. We’re happy to go to your loved one’s home, whether that’s a residence or a facility, and we provide hospital sitters for our clients frequently. Read More

If my loved one moves into hospice care, do you provide caretakers who can help me as well?
Yes. We have provided these services for many families. Read More

If I have your services, do I still need hospice care?
While we can provide an added layer of support for you during hospice care, we recommend that you take advantage of these valuable services for your loved one. Read More

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